All items will be posted via a tracked delivery service. Please allow 5-7 working days for international orders and 5 working days for UK orders. You will also receive a dispatch e-mail with tracking information once the item is on its way.
Customs Charges - International Orders
Buyers are responsible for any customs and import taxes depending on the country they live in.
Request a cancellation within 2 days of purchase
Unfortunately I cannot return custom made items
Conditions of return:
- Contact me within: 14 days of delivery
- Ship items back within: 30 days of delivery
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Although great care is taken when packaging my work, breakages is always a risk once the item is in the postal system. Should your pot arrive broken, please contact me within 7 days of delivery with photos and I will confirm how long a replacement will take.
Your personal information is held securely and will not be shared to any third party nor will your e-mail address be used for unsolicited mail. Any emails sent by Mariannepots Ceramics will only be in connection with the provision of agreed services and products.
Payment information is processed securely via Paypal. Paypal ensures:
If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, Paypal can reimburse you.
Paypal monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.
Every transaction is encrypted using Paypal's advanced encryption technology.
Stringent procedures are followed in line with the UK Data Protection Act 2018