Terms & Conditions

mariannepots

Terms & Conditions

Secure Payment

Debit or credit card payments are accepted via Paypal.  A faster, safer and simpler way to pay. Please refer to the privacy policy at the bottom of this page.

Shipping

All items will be posted via a tracked delivery service.  Please allow 5-7 working days for international orders and 5 working days for UK orders.  You will also receive a dispatch e-mail with tracking information once the item is on its way.

Customs Charges - International Orders

Buyers are responsible for any customs and import taxes depending on the country they live in.

Cancellations

Request a cancellation within 2 days of purchase

Returns

Unfortunately I cannot return custom made items

Conditions of return:

  1. Contact me within: 14 days of delivery
  2. Ship items back within: 30 days of delivery
  3. Buyers are responsible for return shipping costs. 
  4. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Breakages

Although great care is taken when packaging my work, breakages is always a risk once the item is in the postal system.  Should your pot arrive broken, please contact me within 7 days of delivery with photos and I will confirm how long a replacement will take.

Privacy Policy

Your personal information is held securely and will not be shared to any third party nor will your e-mail address be used for unsolicited mail.  Any emails sent by Mariannepots Ceramics will only be in connection with the provision of agreed services and products.

Payment information is processed securely via Paypal.  Paypal ensures:

Buyer Protection

If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, Paypal can reimburse you.

Fraud Protection

Paypal monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data Encryption

Every transaction is encrypted using Paypal's advanced encryption technology.

Stringent procedures are followed in line with the UK Data Protection Act 2018